Warranty

All Prevail watches come with a 24-month warranty on the internal components of the watch. 

The 24-month warranty excludes parts that are subjected to wear & tear, which include without limitation damage/alteration to straps, scratches on case and/or lugs, cracked crystal, water damage due to negligence (e.g. crown not fully screwed down), and other incidents of similar nature.

If the movement proves to be defective in terms of material or workmanship (under normal use), we will repair your watch and ship it back to you. We do not provide a warranty for the life of the battery.

We reserve the right to repair, replace or refund your item at our discretion.  The repair & return process takes an estimated 6-12 weeks. Kindly note that repairs may be delayed by unforeseen circumstances which may interfere with the shipment process.

Should the defects be deemed as caused by wear & tear (i.e. not covered under warranty), the customer will be subjected to the cost of the part involved as well as a $30 service fee. For example, replacement of the bezel, crystal, case, etc. will incur a separate charge.

The warranty does not cover straps and excludes any watches not purchased directly from Prevail's website or authorized seller.